OPUS Camper Trailer Warranties

Your Air OPUS comes with excellent warranties – 5 year structural, 5 year suspension, 3 year canvas and air tent, plus 12 months on fittings and fixtures. OPUS manufacturer's warranties apply for the use of your OPUS on any road or track that is trafficable to normal four-wheel-drive vehicles. Please note, OPUS warranties in New Zealand are ONLY available on units purchased from Base Camp NZ, New Zealand's exclusive Air OPUS dealership. 

The following information relates to warranties offered with your purchase of an OPUS camper trailer from Base Camp NZ. Warranty information for other items purchased from Base Camp NZ (for example shower tents, fridge-freezers and other optional extras) is provided separately. Please read all the information carefully. If you have any questions relating to any aspect of this section, please contact Base Camp NZ. By purchasing a camper trailer from Base Camp NZ, you're agreeing to all terms and conditions of the warranty as set out below.

 

If you would like to register your OPUS warranty or make a claim against it, please contact us for details.

Validity of Claims

  • Warranties are valid to the original purchaser of the item in question and apply from the original date of purchase.

  • Warranties apply to items sold as “new” and do not extend to items sold via auction, or deemed to be “factory seconds”, “ex-demonstration” or “damaged” unless specifically stated otherwise by Base Camp NZ in writing. (See details later in this document.)

  • Warranties are not transferable. Also, if the original purchaser sells an item to a third party, the original purchaser cannot make any claims on behalf of the new owner.

  • Warranties do not apply to products used in hire schemes or as rentals.

  • The manufacturer does not cover damage due to unauthorised modifications, misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.

  • Any work performed under an authorised warranty claim approved by OPUS® must be performed by OPUS®, or an authorised representative of OPUS®, and only with the express written permission of Base Camp NZ/OPUS®.

  • Affiliates, representatives, associates, agents, suppliers, resellers or similar of OPUS® shall have no authority to authorise or deny warranty claims on behalf of OPUS®.

  • OPUS® shall not be liable (in part or whole) for any warranties, either express or implied, made by agents or resellers on behalf of OPUS® without the knowledge or express written permission of OPUS®. Such unauthorised claims shall be the responsibility of the agent or reseller only.

What's Covered

  • ​Unless stated otherwise, trailers are covered by a 12 month limited manufacturer’s warranty from the original date of purchase. In addition, there are 5 year warranties on the suspension and the structure of the trailer.

  • You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • OPUS® Campers are designed for use on any road or track that is trafficable to normal four-wheel-drive vehicles.

  • OPUS® Campers can be exposed to water crossings where the water is below body floor level, but never where the water is at, or above, body floor level.

  • The following items are not covered under the OPUS® warranty:
    • Impact or stone damage to body, chassis or running gear.

    • Soiling of fabrics and internal fitments from dust and other airborne substances.

    • Water damage due to water crossings.

    • Movement or damage caused by dislodgment of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.

    • General damage arising from misuse.

    • Rust

    • Wheels and Tyres

    • Paint

    • Faults to canvas when stored wet.

    • Mould

    • General consumables such as bearings, light fittings, batteries etc.

    • Wear and tear when the trailer has been used for permanent living purposes.

  • OPUS® includes equipment and fittings, such as accessory brand cookers or pumps, which are separately warranted by their manufacturer and not covered by the OPUS® warranty. If necessary, OPUS® will help an owner make a warranty claim to these manufacturers.

  • In addition to the express OPUS® warranty, the consumer may also be covered by other rights and remedies of New Zealand Consumer Law in relation to the goods and or services to which this warranty relates.

Factory Seconds, Ex-Demo and Damaged Goods

  • From time to time, Base Camp NZ may offer for sale items deemed to be “factory seconds”, “ex-demonstration”, or “damaged”. Any such items are sold on an “as is” basis.

  • There are no warranties, refunds, credits, exchanges or similar associated with such items. In the sale of such items, Base Camp NZ will attempt to provide all relevant information regarding the item, including faults, defects, or similar, however, there may be instances where minor defects or imperfections have been overlooked. This is purely unintentional and in no way alters the nature of the sale.

  • Due to the nature of such items, being “ex-demonstration”, “factory seconds” or “damaged”, it is reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent. By purchasing such an item, you agree to this statement and accept that there are no warranties implied or expressed.

Contact

  • If you have any further questions relating to warranties, or are unsure about any aspect of this section, please contact us:

info@basecampnz.co.nz

+64 27 202 4548

PRODUCTS

AirOPUS—Camper trailers

OP4

OP2

OPLITE

Purpleline—Caravan & RV Accessories

Joolca—Camping shower solutions

Electus—Solar panels, power & ecotech

Kiwi Camping - Tents & camping equipment 

Gasmate - BBQs, heating & camping equipment

Elecbrakes—Brake control systems

Dometic—Fridge-Freezers

EzyAnchor—Tent pegs

BNT Automotive—Trailer hitches

SERVICES

Reseller

Imports

Self-containment certification

Base Camp NZ—Exclusive NZ Dealers of AirOPUS

9 Keith Hay Court, Silverdale, Auckland 0932

027 202 4548

info@basecampnz.co.nz

100% NZ owned and operated

Member: NZMCA

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